Description
Cassie automates customer-support specialist work by replying to customer emails and inquiries in a brand voice, creating FAQ and help-center articles, developing support workflows and escalation playbooks, drafting refund, complaint, and dispute-response templates, and analyzing support tickets for recurring issues. It uses brand context from Brain AI, connects to 900+ applications including Gmail, Slack, Shopify, Notion, Google Drive, and Stripe, and supports scheduled tasks such as inbox triage and FAQ updates.