Description
Deflection AI Agent is a Pluno product for complex, multi-step customer-support cases in Zendesk. It researches historical tickets, knowledge sources, Slack threads, and connected APIs to provide verified responses when confident, or escalates to human teams with research summaries, evidence, and suggested next steps. It supports email, web forms, and Zendesk Sunshine Conversations channels including WhatsApp, plus workflows such as routing, tagging, follow-ups, and auto-resolution after 72 hours without a reply.