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Pluno
Pluno provides AI-powered customer-support automation for B2B teams using Zendesk. Its products resolve complex support tickets, assist agents with answers and troubleshooting, and automate escalations and support workflows.
Distributed
Description
Pluno is an AI support platform built for B2B organizations with technical products and complex support tickets. It learns from resolved tickets and connects with Zendesk, Jira, Slack, documentation systems, APIs, and other sources to automate ticket resolution, provide agent copilot assistance, create escalation context, tag and fill ticket fields, summarize calls, perform quality assurance, and investigate troubleshooting issues. It also offers a browser extension that performs approved actions in web applications through their APIs.Grant Funding
VC Funding
None
2023
$0
$2.8M