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Pluno
Pluno provides AI-powered customer-support automation for B2B teams using Zendesk. Its products resolve complex support tickets, assist agents with answers and troubleshooting, and automate escalations and support workflows.
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AI Copilot
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Description
AI Copilot is Pluno's Zendesk-integrated support copilot for complex and technical customer tickets. It searches past resolved tickets, help-center content, documentation, Slack, connected APIs, and other knowledge sources to generate suggested replies with reasoning and citations; agents can refine, edit, or discard drafts before sending.Category: AI Agent
Call Insights & Summary
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Description
Call Insights & Summary processes call recordings attached to Zendesk tickets, transcribes them, and creates structured internal summaries. Teams can customize the extraction prompt, and the resulting summaries can feed Pluno’s AI tagging, Copilot, and QA workflows; it is also available as a standalone Zendesk marketplace app.Category: Customer Engagement Platform
Pluno Troubleshooting Agent
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Description
Pluno Troubleshooting Agent automates first-line investigation of customer support issues. It analyzes connected engineering and support systems to determine whether an issue is a product bug or a customer-side problem, posts evidence-linked findings and recommended fixes in Slack or support tickets, and detects incident patterns affecting multiple customers. Teams can use it through Slack, helpdesk tools, a dashboard, or a REST API.Category: AI Agent
Pluno
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Description
Pluno is a browser extension for Chrome, Edge, and other Chromium browsers. Users describe desired outcomes in plain language, and Pluno carries out actions in web tools through their APIs, including configuration changes, data exports, bulk actions, cleanup, reporting, and troubleshooting. The extension requires approval for actions and states that it strips sensitive data before LLM processing, does not train models on user data, and supports GDPR and SOC 2 Type II controls.Category: AI Agent
Deflection AI Agent
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Description
Deflection AI Agent is a Pluno product for complex, multi-step customer-support cases in Zendesk. It researches historical tickets, knowledge sources, Slack threads, and connected APIs to provide verified responses when confident, or escalates to human teams with research summaries, evidence, and suggested next steps. It supports email, web forms, and Zendesk Sunshine Conversations channels including WhatsApp, plus workflows such as routing, tagging, follow-ups, and auto-resolution after 72 hours without a reply.Category: AI Agent
Quality Assurance
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Description
Quality Assurance automatically reviews every resolved Zendesk conversation involving human agents, scores responses against configurable criteria, optionally verifies accuracy against help-center content, documentation, and past tickets, and presents agent scorecards, coaching signals, and QA reporting in Zendesk and a dashboard.Category: Customer Engagement Platform
AI Tagging & Field Filling
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Description
AI Tagging & Field Filling is Pluno’s ticket-classification product for Zendesk. It analyzes ticket conversations and metadata to populate fields, tags, forms, and routing-related information on configurable triggers, while handling conditional logic, validation rules, and existing agent-entered values.Category: Customer Engagement Platform
Escalation Copilot
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Description
Escalation Copilot enables Zendesk support teams to create or link Jira Cloud issues and Slack threads with AI-generated summaries, reproduction details, customer context, troubleshooting history, attachments, and configurable templates. It synchronizes Jira and Slack updates with Zendesk internal notes, can forward customer messages to escalation threads, and offers a hybrid-agent mode for automated customer updates, internal question forwarding, follow-up reminders, and ticket-status changes after escalation.Category: AI Agent