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Spring Labs

Spring Labs

Spring Labs provides AI-native conversational intelligence for the financial sector. Their platform analyzes customer conversations to provide actionable insights for compliance, operations, and product teams at sponsor banks, fintechs, and consumer banks. Through products like Zanko, Livesight, and TrueZero, they aim to enhance customer support, deliver data products, and protect sensitive data using privacy-preserving technology.
Marina Del Rey, USA

Description

Spring Labs Holdings, Inc., operating as Spring Labs, develops technology for financial institutions. Their core offering is an AI-native platform that transforms customer conversations into actionable insights, focusing on AI-powered complaints management. This includes features like conversation intelligence, direct complaints management, regulatory tracking, templated response generation, and resolution analysis. The company also delivers data products and protects sensitive customer data through privacy-preserving technologies like tokenization. Spring Labs serves a clientele of sponsor banks, BaaS platforms, fintechs, and consumer banks, supporting their compliance, operations, and customer experience teams. Their product lines, including Zanko, Livesight, and TrueZero, are designed to improve efficiency, reduce errors, and provide significant ROI by making customer support and compliance operations faster and smarter.