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Spring Labs
Spring Labs provides AI-native compliance and operations software for financial services organizations. Its AI agents analyze customer interactions, automate QA and complaint workflows, and support governance, risk, and compliance programs for banks, fintech lenders, BaaS platforms, and account receivables management firms.
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Policies & Workflows
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Description
Policies & Workflows is Spring Labs’ onboarding solution for standardizing compliance operations. It supports AI-assisted extraction from policy documents, automated rules and case workflows, compliance checklist enforcement across conversations, agent training and performance insights, versioned audit histories, examination-ready exports, and guided implementation with system integrations.Category: Uncategorized
Disputes Agent
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Description
Disputes Agent is a coming-soon AI agent for dispute operations. It handles dispute intake and classification, evidence collection and validation, regulatory timeline tracking, response-letter generation, chargeback management, and disputes analytics and reporting.Category: AI Agent
Complaints Agent
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Description
Complaints Agent processes calls, chats, emails, and social-channel conversations to extract structured data and detect explicit, implied, and dissatisfaction-based complaints. It grades severity, classifies root causes, tracks regulatory risk signals, drafts templated resolution communications, analyzes resolution status and escalation risk, and provides real-time complaint dashboards and reporting exports.Category: AI Agent
SummerGRC
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Description
SummerGRC is a compliance-management platform for banks and fintechs. Its seven integrated systems cover entity and data intelligence, compliance-review agent authoring and execution, project and case management, document and content management, GRC tools, and compliance-program health and reporting.Category: Uncategorized
CX Agent
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Description
CX Agent is a Spring Labs customer-experience AI agent that ingests call recordings, live chats, emails, social-channel interactions, and agent notes. It extracts structured conversation data, analyzes sentiment, generates summaries and CRM-ready disposition codes, evaluates agent performance, identifies post-contact coaching opportunities, and provides a unified CX analytics dashboard. It connects with telephony, CRM, email, and chat platforms.Category: Customer Engagement Platform
QA Agent
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Description
QA Agent is a Spring Labs AI agent for automated contact-center quality assurance. It evaluates every conversation against configurable scorecards covering compliance, soft skills, sales criteria, disclosures, scripts, and prohibited language; supplies timestamped evidence; routes high-risk or low-scoring conversations to responsible supervisors; and provides QA dashboards, trend analysis, coaching prioritization, and analytics exports.Category: AI Agent