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Wave Mobile Money Inc.

Wave Mobile Money Inc.

Wave is a mobile money company providing affordable banking services in Africa. Their mission is to make Africa the first cashless continent by building a modern, inclusive, and affordable financial network. The service offers free deposits, withdrawals, and bill payments, with a 1% fee for sending money, targeting both personal and business users.

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Description

Wave is a mobile money service focused on making financial services radically affordable and accessible across Africa, with the goal of making it the first cashless continent. The service allows users to send and receive money, pay bills, and access other financial services via a mobile app. Key features include free deposits and withdrawals, a 1% fee on money transfers, instant airtime purchases, and toll-free customer support. Wave operates in several African countries, including Senegal, Ivory Coast, Uganda, Mali, and Burkina Faso, offering both personal and business accounts. The company was founded by Drew Durbin and Lincoln Quirk, who previously created Sendwave. Wave operates as a fully remote, global team dedicated to improving the financial lives of its users.

Technology & Skills

Uncover the hard and soft skills and tools employed by the organization, and gain insight into the technologies that drive their success

CASH MANAGEMENT

LIQUIDITY MANAGEMENT

CUSTOMER SERVICE

COUNTERFEIT DETECTION

ATTENTION TO DETAIL

CASH IN TRANSIT

PROBLEM-SOLVING

RELEASE MANAGEMENT

MOBILE PAYMENTS

PRODUCT MANAGEMENT

STAKEHOLDER MANAGEMENT

DECISION-MAKING

EXPERIMENTATION

DATA GOVERNANCE

HYPOTHESIS TESTING

PEOPLE ANALYTICS

TALENT ACQUISITION

DATA VISUALIZATION

RISK MANAGEMENT

REGULATORY COMPLIANCE

EXTERNAL COUNSEL MANAGEMENT

DISPUTE RESOLUTION

LEGAL OPERATIONS

COMPANY SECRETARIAL

CONTRACT MANAGEMENT

JETPACK COMPOSE

PAIR PROGRAMMING

RELATIONSHIP MANAGEMENT

CHANGE MANAGEMENT

EMPLOYEE ENGAGEMENT

TALENT MANAGEMENT

ORGANIZATIONAL DESIGN

ORGANIZATIONAL DEVELOPMENT

WORKFORCE PLANNING

TALENT STRATEGY

LEADERSHIP DEVELOPMENT

LEARNING AND DEVELOPMENT

HR BUSINESS PARTNERING

QUALITY ASSURANCE

TEAM MANAGEMENT

PROCESS IMPROVEMENT

PERFORMANCE MANAGEMENT

PERFORMANCE MONITORING

CUSTOMER SUPPORT

CALL MONITORING

PERFORMANCE EVALUATION

SUPPORT MANAGEMENT

AGENCY MANAGEMENT

DIGITAL MARKETING

CAMPAIGN OPTIMIZATION

USER ACQUISITION

CONTENT CREATION

MICROSOFT OFFICE

DATA MANAGEMENT

INSTRUCTIONAL VIDEO

SALES TECHNIQUE

COMPUTER PROFICIENCY

CUSTOMER SERVICE PROCESSES

PROJECT MANAGEMENT

AGENT OPERATIONS

AGENT MANAGEMENT

PERFORMANCE ANALYSIS

PRODUCT KNOWLEDGE

SUPPLY MANAGEMENT

PROCESS ANALYSIS

RISK MITIGATION

INTERNAL CONTROL

RISK ASSESSMENT

INCIDENT INVESTIGATION

MITIGATION PLANNING

FRAUD MANAGEMENT

FIELD OPERATIONS

PEOPLE MANAGEMENT

AGENT RECRUITMENT

FRAUD PREVENTION

FACILITY MANAGEMENT

VENDOR MANAGEMENT

ASSET MANAGEMENT

ELECTRICAL SYSTEMS

CONTRACTOR MANAGEMENT

FACILITIES MANAGEMENT

BUILDING MAINTENANCE

UTILITIES MANAGEMENT

BUILDING REGULATIONS

STOCK MANAGEMENT

MERCHANT MANAGEMENT

PAYMENT OPERATIONS

GROWTH MARKETING

PERFORMANCE MARKETING

MARKETING AUTOMATION

MARKETING ATTRIBUTION

AGENT ONBOARDING

FINANCIAL SERVICES

FIELD MARKETING

INCIDENT RESPONSE

DISASTER RECOVERY

NETWORK SECURITY

NETWORK INFRASTRUCTURE

TRAFFIC ENGINEERING

EVENT MANAGEMENT

INVENTORY MANAGEMENT

MARKETING OPERATIONS

FIELD ACTIVATION

BUSINESS DEVELOPMENT

OFFICE MANAGEMENT

ASSET COMPLIANCE

MARKET RESEARCH

PRODUCT MARKETING

PRODUCT-DEVELOPMENT

COMPETITIVE ANALYSIS

TROUBLESHOOTING

SOFTWARE ARCHITECTURE

BENEFITS ADMINISTRATION

ACTIVE LISTENING

MULTILINGUALISM

ISSUE ESCALATION