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Category: Customer Engagement Platform

Spring Labs

Spring Labs is a financial-services technology company offering agentic AI products for customer experience, quality assurance, complaint management, and compliance operations. Its CX, QA, and Complaints agents process calls, chats, and emails to generate structured intelligence, score interactions, detect and triage complaints, draft responses, route escalations, and produce reporting. The company also offers SummerGRC, an AI-native governance, risk, and compliance platform with entity data management, agent building and execution, case management, document management, GRC tools, audit trails, and program-health reporting. Its customers include sponsor banks, fintech lenders, enterprise banks, BaaS platforms, and ARM companies.
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Funding Rounds

Funding Round: Series B
Funding Date: 1 May, 2021
Raised Amount: $30M
Funding Round: Series A
Funding Date: 1 Jun, 2019
Raised Amount: $23M
Funding Round: Unknown
Funding Date: 1 Mar, 2018
Raised Amount: $15M

Investors